When do I receive my order?
When placing the order, a day of shipment is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. It is therefore never possible that during the order, the shipping day on the website, is different than on the order confirmation.
I now see the longer delivery time of (a part of) my order. How can I cancel it?
If the order has a longer delivery time than you had previously seen, it is of course possible to cancel (a part of) the order. For this you can contact our customer service. They will cancel the order for you. The purchase amount will be back on your bank account within two working days. When an order has already been shipped, it can no longer be cancelled.
When will I receive the invoice for my order?
When you have paid for the order, you will not automatically receive an invoice for your order. If you wish to receive an invoice, this can be done in two ways.The first way is through your account at our store. When you log in to your account you can see your orders and download the invoice.
How do you choose your suppliers?
We partner only with the most responsible and ethical suppliers who uphold stringent standards for sustainable manufacturing, fair labor practices, and the respectful sourcing of raw materials.
What are your shipping practices?
We work with responsible shipping companies committed to reducing their carbon footprint. We prioritize low-impact logistics, use optimized packaging techniques, and utilize recycled/recyclable packaging materials to minimize waste.
Is your packaging sustainable?
Yes, we prioritize recyclable, recycled, or biodegradable materials for all our packaging to reduce our environmental footprint.
When was your company established?
We were established in 2023 with a mission to offer genuinely eco-friendly and effective beauty solutions.
What makes your products eco-friendly?
Our commitment is twofold: we sell cosmetics with clean, proven, and non-toxic ingredients, and our accessories are made from sustainable, low-waste, or biodegradable materials (like bamboo or recycled content).
How do you ensure your products are effective?
We only select products that are clinically or scientifically proven to deliver their promised results. We never compromise performance for the sake of being green.
Are your products cruelty-free?
Yes, prioritizing ethical sourcing and production means we ensure our products and ingredients are not tested on animals.
What is your return policy?
We accept returns of unused and unopened products within 30 days of purchase. To initiate a return, please contact our customer support team with your order number. Please note that return shipping costs may apply unless the return is due to an error on our part.
How do I exchange a product?
If you wish to exchange a product for a different item, we recommend returning the original item for a refund and placing a new order for the desired product. This ensures the fastest service. Contact customer support to assist with the return process.
What if my product arrived damaged or defective?
We apologize for any issue with your order! If a product arrives damaged, defective, or if you received the wrong item, please contact us within 7 days of delivery. We will arrange for a free return, exchange, or replacement, including covering the shipping costs.
How do I file a complaint about a product or service?
We take all feedback seriously. To file a formal complaint, please email our customer support team with your order number, a detailed description of the issue, and any relevant photos. We are committed to responding promptly and finding a satisfactory resolution.
How long does it take to process a refund?
Once your returned item is received and inspected, we will process your refund immediately. Please allow 5–10 business days for the refund to reflect on your original payment method, depending on your bank's processing time.
